Term of Use

1. Introduction

Welcome to True Wine

We are True Wine brand with headquarters at 77 Giang Van Minh, Doi Can Ward, Ba Dinh District, Hanoi with Hotline: 0981833168. Establishing an e-commerce transaction website through the website https:// truewine.net/ and has been officially registered with the Ministry of Industry and Trade of Vietnam.

When you visit our website, you agree to these terms. The Website reserves the right to change, modify, add or remove any part of these Terms of Sale, at any time. Changes are effective immediately upon posting on the website without prior notice. And when you continue to use the website, after changes to these Terms are posted, it means that you accept those changes.

Please check back often to keep up to date with our changes.

2. Website User Guide

When accessing our website, customers must be at least 18 years old. Customers ensure that they have all civil acts to perform goods purchase and sale transactions in accordance with current regulations of Vietnamese law.

Use of any part of this website for commercial purposes or on behalf of any third party is strictly prohibited without our prior written permission.

3. Customer opinions

All website content and your comments are our property. If we detect any fake information, we will immediately lock your account or take other measures in accordance with Vietnamese law.

4. Accept orders and prices

We have the right to refuse or cancel your order for any reason related to technical error, system objectively at any time.

In addition, to ensure fairness for customers who are end consumers of True Wine, we will also refuse orders that are not for personal use, bulk purchases or for the purpose of buy and sell.

We are committed to providing the most accurate price information to consumers. However, sometimes errors still occur, for example, when the product price is not displayed correctly on the website or the price is wrong, we will contact you for instructions or order cancellation on a case-by-case basis. that’s for you. We also reserve the right to refuse or cancel any order whether or not it has been confirmed or paid for.

5. Trademarks and Copyrights

All intellectual property rights (registered or unregistered), informational content and all design, text, graphics, software, images, video, music, sound, software compilation software, the source code and the underlying software are our property. The entire content of the website is protected by copyright laws of Vietnam and international conventions. Copyright is reserved.

6. Legal rights

The terms, conditions and content of this website are governed by the laws of Vietnam and the competent Court in Vietnam will resolve any disputes arising from the unauthorized use of this website.

7. Privacy Policy

Our website takes information security seriously and uses best practices to protect your information and payments. Your information during the payment process will be encrypted for safety. Once you complete the ordering process, you will exit safe mode.

You must not use any program, tool or other means to interfere with the system or change the data structure. The website also strictly prohibits the distribution, dissemination or promotion of any activities aimed at interfering, destroying or infiltrating the system’s data. Violating individuals or organizations will be deprived of all rights and will be prosecuted before the law if necessary.

All transaction information will be kept confidential unless required by law enforcement.

8. Safe and convenient payment at True Wine

Buyers can refer to the following payment methods and choose to apply the appropriate method:

Option 1: Direct payment (buyers receive goods at our address):

Step 1: Buyers find out information about advertised products and services;

Step 2: Buyers come to the address at our headquarters or branches to see in person.

Step 3: Buyer pays and receives goods;

Option 2:  Pay later (COD – delivery and collection of money):

Step 1: Buyers find out information about advertised products and services;

Step 2: Buyer authenticates the order (phone, text message, email);

Step 3: True Wine confirms Buyer information;

Step 4: True Wine delivers goods;

Step 5: Buyer receives goods and pays.

Method 3: Pay online via credit card, transfer

Step 1: Buyers find out information about advertised products and services;

Step 2: Buyer authenticates the order (phone, text message, email);

Step 3: True Wine confirm Buyer information;

Step 4: Buyer pays

Best regards,

True Wine Team,